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Free ShippingFor a limited time, receive free shipping on all orders of $25 or more. Learn More No Hassle ReturnsYou can return most products within 90 days of purchase for any reason. Learn More 24/7 Customer ServiceDon't hesitate to contact us if you have a question about one of our unlit, pre-lit or colorful products or simply need help placing an order. Customer Quote"Received my tree today, and I love it. It is a very pretty tree, and well made. Thank you for making such a nice product. I will tell every one I know that is looking for a tree, to check your website. Thank-you again" Anna A. Customer Quotes |
Frequently Asked Questions (FAQs)Order Information
Gift Ordering Shipping
Returns
Privacy and Security
Customer Support
Account Information
Shopping Features
E-mail Newsletter
Order InformationHow do I place an order? To place an order via the website, locate the product you want to purchase, either by browsing one of the categories or through the site search, specify the quantity you want to order, and then click on ‘Add to Cart’. That product will then be added to your shopping cart. You can then either continue shopping or checkout. You can click on the ‘View Cart’ link at the top right of any page to see the items in your cart. When you are ready to submit your order, click on the ‘Check-Out’ button. As part of the check-out process, you will be prompted to sign in or create a new account and provide your billing address, shipping address, and payment information. You can also place an order by telephone at 1-(888)-663-1252. How do I use a discount code? During the last step of the check-out process, where you supply your payment information and confirm your order, you will be able to enter a discount code. Your order total will be updated to reflect the discount before you submit your order. How do I use a store credit? During the last step of the check-out process, where you supply your payment information and confirm your order, you will be able to enter your store credit codes (you can enter more than one). Your order balance will be reflected to update the total amount due. If your store credits do not cover the entire cost of the order, the remainder of the order is payable via credit card (you enter your credit card information on the same page). How do I check the status of an order? You can check the status of your order through the ‘My Account’ page. Sign in to your account through the ‘My Account’ link at the top right of almost any GreatOccasions.com page (under Search) and click on ‘Order History’ on the left side of the page to see a list of your orders. Click on the ‘View Order’ link to see the details, including status information, of a particular order. Can I cancel an order? You may cancel an order before it has been processed for shipping. You can check the status of your order through the ‘ My Account’ page. Sign in to your account through the ‘ My Account’ link at the top right of almost any page (under Search) and click on the ‘Order History’ link. How can I obtain a receipt of my order? You will automatically be e-mailed a receipt of our order after you have submitted it. Also, you can get a receipt of the order through the ‘Order History’ section in ‘My Account’. Sign in to your account through the ‘My Account’ link at the top right of almost any page (under Search) and click on ‘Order History’ on the left side of the page to see a list of your orders. Click on the ‘View Order’ link to see the details of a particular order. How will I know when my order has been shipped? We will send you an e-mail when your order has been shipped. The e-mail message will contain a link that allows you to track the shipment. In addition, you can check the order status at any time in the ‘Order History’ section of ‘My Account’. Sign in to your account through the ‘My Account’ link at the top right of almost any GreatOccasions.com page (under Search) and click on ‘Order History’ on the left side of the page to see a list of your orders. Click on the ‘View Order’ link to see the details of a particular order. How will I be notified of questions about my order? If we have any questions about your order, we will contact you via e-mail. If we do not receive a response via e-mail, we may attempt to call you at the phone number you provided during check-out. How can I be notified when an out-of-stock item becomes available? Click on the ‘Notify Me When Available’ link on the product page of the item that is out of stock. An e-mail will be sent to you when that product becomes available. Your e-mail address will not be used for any other purpose. How can I pay for my purchase? We accept Visa, MasterCard, and American Express and Discover. In addition, you can use store credits to pay for your order. For what states is sales tax charged? We only charge sales tax for orders shipped to a Texas address.
Gift OrderingCan I order a gift for someone? Absolutely. During the check-out process, you can have the gift shipped to another person simply by providing the recipient’s name and address in the shipping information section. Do you offer gift wrapping? No, we do not currently offer gift wrapping. How does the recipient return a gift? To return a gift, the recipient should follow our return instructions and will receive a store credit.
ShippingHow much does shipping cost? Shipping costs are based on order amount. Please visit the GreatOccasions.com Shipping Costs page for detailed shipping information. How quickly will I receive my order? Our orders typically ship within two business days of being placed. UPS, whom we use to ship products, delivers Monday through Friday (excluding holidays), and the time it takes for UPS to deliver your order depends on the shipping method you choose. For example, with Next Day delivery, if the order is placed on Monday, the order will be shipped no later than Wednesday and the order should be received no later than Thursday. If the order is placed on Friday, the order will be shipped no later than the following Tuesday and you should receive your order no later than the following Wednesday. Standard ground shipping usually takes 3 to 7 business days for delivery. Do you offer expedited delivery (e.g. next day)? Yes, we offer next day and two-day delivery through UPS to be delivered Monday through Friday, excluding holidays. Can I ship an order to another person? Absolutely. Just provide the recipient’s name and address when prompted for the shipping information during the check-out process.
Unfortunately, no, UPS, or shipper, does not. Can I ship to a P.O. Box? Unfortunately, no, UPS, or shipper, does not. Can I ship outside of the United States? At this time, we offer delivery within the 50 States and Canada. Can I ship to multiple addresses? At this time, you can only ship to a single address. If you need to ship to multiple addresses, please place a separate order for each ‘Ship To’ address. We apologize for any inconvenience this may cause. ReturnsWhat is your return policy? We want you to be completely satisfied with your purchase. Our No Hassle Return Policy ensures that you can return any product, except Christmas trees which have a separate return policy - see below, for refund or store credit within 90 days of receipt of your order for any reason (we do ask that the product is returned in its original condition).
To return any item except Christmas trees, which have their own return process (see below), please follow the following step: 1. Send an e-mail to support@greatoccasions.com and provide the following information for each item being returned:
Christmas trees can be returned or exchanged within 30 days of receipt in new and unworn condition in their original packaging. If you are not satisfied with your purchase - you can return or exchange the item within 30 days of receipt as long as the item is in new and unworn condition inside its original packaging. All items properly returned under this policy are eligible for a refund. We will credit you for the total purchase price less a 15% restocking fee and any shipping/handling charges to and from our facility. Orders placed prior to Christmas cannot be returned for a full refund after Christmas, even if returned within 30 days of purchase. We will repair and/or replace the tree if necessary.
Prior to returning a Christmas tree, you must first contact our customer service group at support@greatoccasions.com or call us at 1-(888)-663-1252 and one of our representative will assist you. We do require that you contact customer service first because we can often resolve issues without having the customer return the Christmas tree, and in the event that you do need to return or exchange a Christmas tree, our representatives will make sure that the process is as easy for you as possible. If the tree is defective, Great Occasions will gladly issue a call tag and have the tree picked up from the location of delivery.
When you are issued the Credit Order Number associated to your return, you will be provided with the return shipping address information. We strongly recommend that you insure your package.
To return a gift, the recipient should follow our return instructions and will receive a store credit.
If an item is defective or damaged and you want an exact replacement, when you send your Return E-mail (see return instructions) , indicate that you would like to receive a replacement in exchange. If you would like a different item, please return the original product for a credit and order the new item through our website.
When you send your Return E-mail (see return instructions) , you can choose to have the credit card on which the order was placed credited or receive a store credit that you can use to purchase items from GreatOccasions.com.
Your account will be credited within 10 business days of us receiving your return. However, please keep in mind that it may take more than one billing cycle for it to appear on your credit card statement.
You can view the status of your return through the 'Order History' section of 'My Account'. You will also receive an e-mail when your return has been processed.
Privacy and Security
Your information is submitted via a Secure Sockets Layer connection, which means that it is encrypted before it is sent via the Internet to us. Once you submit your order and we verify your credit card information, we do not store any of your credit card data on our servers.
In a word, no! We strongly believe in the privacy of your information. For more on how we use your information, please read our privacy policy.
The credit card verification number is usually found on the back of Visa and MasterCard credit cards and on the front of American Express credit cards (view an example). As many sites do, we require that number to be provided during checkout to help ensure that you, the true credit card owner, are actually placing that order.
Please visit our privacy policy page to read the entire policy.
Customer SupportWhat are your customer support hours? We provide e-mail based customer support 24 hours a day, seven days a week. You can contact us at support@GreatOccasions.com. You can contact us via telephone at 1-(888)-663-1252.
You can e-mail our customer support group at support@GreatOccasions.com. You can contact us via telephone at 1-(888)-663-1252.
We try to respond to all e-mails sent to our customer support group within one day.
Account Information
You need to register in order to order online at GreatOccasions.com and by registering, you will be able to check on your order status, obtain information on past orders, and receive notification when your order has shipped. In addition, you will be able to save your billing address and frequently used shipping addresses, which will shorten the time it takes for you to place an order.
During the check-out process, you will automatically be prompted to create an account by providing your e-mail address and selecting a password. Alternatively, you can visit our Sign In or Create a New Account page.
If you are not signed into your account, you will be automatically prompted to sign in whenever you checkout or access the ‘My Account’ section of the website. In addition, you can go directly to the Sign In or Create a New Account page.
To sign in, you need to provide your e-mail address and password. If you have forgotten your password, click on the 'Forgot Password' link on the Sign In page for assistance.
To sign out of your account, simply click the ‘Sign Out’ link at the top right of most pages (under ‘Search’). The 'Sign Out' link only appears when you are signed into your account.
Please make sure that you create a password that would be difficult for another person to guess (for example, avoid passwords like ‘1234’ or your name). If you absolutely need to write down your password, please keep it in a safe place. Remember that you can have your password e-mailed to you so anyone with access to the e-mail account that you registered with may be able to access your account. Also, please make sure to sign out of your account and close your browser window when you have completed your visit. This is especially important if you are using a computer that is accessed by others or in a public place like a library.
If you have forgotten your password, click on the 'Forgot Password' link on the Sign In page for assistance. You can either have your password sent to your e-mail address or you can obtain it by providing your e-mail address and answering the security question you selected during account registration.
To add a new address, sign in to your account through the ‘My Account’ link at the top right of almost any page (under Search) and then click on the 'Address Book' link on the left side of the 'My Account' page. To add a new entry, click on the ‘Add New Address’ link at the top or bottom of the 'Address Book' page.
Sign in to your account through ‘My Account’ and then click on the appropriate link (e.g. 'Change Password', 'E-Mail Preferences', etc.) on the left side of the page.
You can change your e-mail address in the ‘E-Mail Preferences’ section of ‘My Account’. Sign in to your account through the ‘My Account’ link at the top right of almost any page (under Search) and then click on the 'E-Mail Preference' link on the left side of the 'My Account' page.
Shopping Features
To search GreatOccasions.com, just enter a few descriptive words in the search box at the top of each page and then click on the 'GO' button. Refining your search is as simple as adding more words to the terms you have already entered or selecting on of the refinement options on the left side of the results page.
Please check to ensure that you haven’t misspelled any of your keywords. For more ideas and assistance, please visit the GreatOccasions.com Search Help page. If you can’t find a product, please feel free to contact us at support@GreatOccasions.com.
To get a closer view of a product, click on the product picture displayed on the product detail page. A larger view of the image will be displayed in a separate window. You may be able to continue to ‘zoom in’ on the product several times by clicking on the photograph.
E-mail Newsletter
Our newsletter contains special offers, new product information, gift ideas, and more.
There is a newsletter subscription form at the bottom of each page on our website. Simply enter your e-mail address and click on the 'Get Updates' button.
To unsubscribe to our newsletter, please visit our GreatOccasions.com Newsletter Unsubscription page. You only need to provide your e-mail address and you will be unsubscribed immediately.
GreatOccasions.com does everything we can to ensure deliverability of our newsletter. However, to help guarantee that you receive our newsletters, please add newsletters@GreatOccasions.com to your address book or safe list.
In a word, no! We strongly believe in the privacy of your information. | ||
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Artificial Christmas Trees Buying Guide |
Artificial Christmas Garland Buying Guide |
Artificial Christmas Wreath Buying Guide |
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